I, unfortunately had a total loss accident in my 2015 Volkswagen Jetta SEL TDI & began the search to replace it. This search led me to Lindsay Volkswagen of Dulles & Sales Consultant Steven Keppler.In speaking with Steven over the phone, he was everything & more a Sales Consultant should be. Understanding my situation, explaining what Lindsay had in inventory, what they could do for me.Though I live in the Crownsville, MD area, Lindsay VW was the only dealership that had any TDI Jettas & the selection was running on the low side. On Tuesday, 8/20/2019, my mother & I drove to Dulles to see the car & to meet Steven.After a quick test drive, we made the purchase & are 100% confident that not only did we find the best value for the money we are spending, but Steven also made sure to explain every step of the process as we moved along in the buying process.I especially want to commend Steve on his professionalism, understanding, his vast knowledge of the VW history while also keeping the conversation light & fun. A true joy to work with.

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My sales person was Simon Chu. Lindsay was customer service all the way. Buying a new car takes time but everyone at Lindsay was respectful of my time and wishes. Laura in business was great, Josh in sales management called me within minutes and we worked a deal on the phone, Clyde helped me with coating while Simon was out. Marc was great in service as well. Amazing experience.

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VW has always been a trusted vw dealership.Good customer service and has helped my family buy multiple cars.My next car will be from them.

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I wanted to share this publicly since my phone call with the Survey dropped.On Monday August 12, 2019 I called in to speak to my Service Advisor only to find out he is no longer there. I was connected to Marco Aldana and explained I needed to come in to get the 60K service on my 2015 Passat TDI. In our conversation I posed an idea to him and he said “My manager, the Service Director, would be the one to discuss that with you. Would you like me to ask him to call you?” and I accepted.Not only did the Service Director call me, but was receptive to my idea and agreed to meet with me during my appointment time. Paul Boots (the Service Director) and I met, had a productive discussion, and not long after my vehicle was ready.The price of the service ended up being less than what was initially discussed, I was able to wait on it and not drop it off, and Marco fixed my floor mat.Being from Dallas where the Sewell dealerships at known for their service, I would say that Lindsay VW rivals the service I witnessed at Sewell Lexus in Dallas. Professional, polite, and quick. I understand why this group has the reviews that they do.Nice work! You won’t be disappointed!

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