My salesman Alfonso Monteverde and Preowned manager Sean Deal were Top notch from hello. Striight forward pricing with no games. Sean gave me a fair price for my trade straight away. I had an appointment to pick up my new car at 6pm my car i was trading in broke down on the way in. Both Alfonso and Sean where of at 6pm i didn't get there until 8:45 and both waited for me. Thank you both.

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Back in January of this year (2019), my old VW needed to be replaced, and Joshua Jay was recommended by the Service Department there at Linday to help my buy a new one. He was very friendly, accomodating, knowledgeable and professional. He was able to make the new car purchase a comfortable and easy experience. He took the time to thoroughly show me all the newer features of my new car, and he even went out of his way on his day off to help attach the new rooftop carrier bars for me. I would definitely choose Joshua again for my next VW purchase.

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We've had great experiences with Joshua Jay (JJ) for the cars we've bought: most recently the VW Touareg TDI. He is knowledgeable, friendly, and his introduction-to-new-vehicle walk through is very thorough. When we got the car home, we noticed one of the unlock buttons wasn't working and he assured us it was no problem and took care of scheduling the simple fix in a timely manner. This is the the fourth VW we've bought from him and refer all of our friends to him as well. Thanks, JJ! :)

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After a stressful week of losing my brand-new car of 6-months in a flash flood, the week ended on a positive note thanks to Alfonso Monteverde with an extremely positive sales experience and follow up and the team at Lindsay VW. I wanted an exact replacement if I could find it– color, trim, everything. One salesperson told me there was 1 match within 500 miles. However, no salesperson would tell me where, because they would not benefit from this (wrong, in my opinion) as it wasn’t their dealer and they couldn’t secure it to sell. OK – I understand this is sales; but I thought the dealer that I purchased from 6 months ago would let me know as I planned to get my replacement (either purchased from him or other) serviced there, (I had purchased an unused “upgrade” of a service plan through that dealer only) for years to come. It would be as if nothing happened. He would be out nothing. He had received his commission, and I would be bringing service business into the dealership. As far as that- he just told me that the service plan doesn’t transfer VINs. Period. On a mission, I searched inventory from dealers within 500 miles and found the car! Constantly bombarded by salespeople from various dealers, it turns out the vehicle is in the same area and only 25 miles away! EXHAUSTING!Outcome• Dealer #1 has actually LOST business as I will not be utilizing them for service. It could have easily been “status quo”. • Dealer #1 only mentioned a very similar car (with a 3rd row at a different dealer that he could secure and sell) and offered up two other “options’ w/ the exact trim, but different exterior color. He never mentioned the duplicate one because he could not get that one and sell it. • Dealer #1 has lost my business and any referrals for sales. • Dealer #1 has lost my business for service for years to come (I hold onto cars)• Dealer in Pennsylvania provided me with the information on where the car was – at Lindsay! I gave him major kudos as a “good one”. Lindsay VW asked for his name and I’m sure he’ll be rewarded either relationship building or monetarily. • Lindsay has gained a loyal sales AND service customer for years to come as well as positive referrals and reviews (via word of mouth or social media).• I have completed and returned paperwork into Dealer#1 for a REFUND on my “service plan”! Did the research and leg work myself; no thanks to salesperson #1.Business done right – it’s really not that difficult and pays off in the long run. Need to think long term, relationships and dealership profits as a whole vs. your immediate $ commission in your pocket. Lindsay GETS IT!I’d love to call Dealer #1 out and name the salesperson, but will refrain.Patron Lindsay VW if you want a positive relationship with a dealership!

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I am writing to tell you that Joshua Jay was extremely helpful during our purchase. I called him regarding the used 2015 Mercedes GLA-250 and asked him for a price reduction. My son and I arrived at the dealership and the price was already reduced. He preparation was second to none as we went on the test drive. We were able to complete the transaction very quickly. He made sure that the car was in beautiful shape and ready for delivery when my daughter arrived from California. Josh answered all of our questions and was extremely professional. I highly recommend Josh. BTW, the snack/drink area is the best - love that soda machine.Regards,Walt

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