We visited the show room and test drove an SUV with the help of Raj. While we visited other dealerships in search of the best car solution and price for us, Raj kept in touch over the next couple weeks, updating us with SUV's that were scheduled to come in to the dealership. We kept Raj well after normal business hours while we deliberated on purchasing a vehicle. His commitment to helping us buy was outstanding and we would recommend Raj to anyone interested in buying a vehicle at Lindsay.
My wife and I were in the market for a new vehicle, and we had our eyes set on the new 2019 VW Atlas. We wanted a specific SEL R-Line model, which we learned quickly was hard to find. I was put in contact with Alfonso Monteverde and Marc Weinstein, who quickly got back to me with good news. They found the exact trim level and options that we were looking for. At the time, the Atlas was on its way to a VW dealer in PA. We quickly discussed options to get the vehicle to Lindsay VW, and possible deals. It wasn't no time that we agreed on numbers and they were able to get the Atlas to their dealership within a couple days. My wife and I weren't able to make the drive to the dealership for a couple days after, but they held the vehicle for us and Alfonso was able to send me pictures and answer any questions that I had. On the day of purchase, the staff was so friendly and inviting. My wife and I aren't the ones to want to stay at a car dealer for a long time, knowing how most of them are....agressive, annoying, and not willing to work with the customer. Lindsay VW is on another level when it comes to car dealerships. I had no problem staying there all day if I had to, it was that welcoming. Alfonso was super friendly and knowledgable, and was able to answer any question we had. Having worked with the Sales Manager, Marc, over emails and phone calls, he came in an introduced himself and went out of his way to make sure our buying experience was second to none. Sean Cho, from the Finance Department, made all the paperwork signing a breeze. The customer service, friendliness, knowledge, and overall buying experience at Lindsay VW was unbelievable. I can't recommend this place enough, and look forward to working again with them in the future for our next Volkswagen.
Kareen and Jon were both very helpful during this process, which made it nice since I was stationed overseas. Thank you both for all of your assistance!
Hands down the BEST VW dealership i have ever been to! I went 4 other dealerships and was treated more like an "inconvenience" than a "customer". It was not until I inquired at Lindsay VW and got connected with Joshua Jay that I was truly satisfied and confident in the purchase i was making. Joshua Jay was awesome and followed me through the car buying process from start, to finish, and after I drove off the lot. Joshua Jay did a follow up with me after I made my purchase. I informed him that I needed some assistance with my vehicle (license plates) and a paint question. He responded that day to my email asking me when is the best time I can come in to see him. I did not realize until after the matter that the date and time i scheduled with him was actually his day off. He still came in- no hesitations or questions asked- to meet me and assist with my new vehicle needs. Additionally, he had everything ready to go so that I was in and out within 10 minutes. He is exactly what it means to provide excellent customer service. Every dealership should strive to have their sales floor replicate the energy, professionalism, and knowledge similar to Joshua Jay and the rest of the VW staff. I highly recommend this dealership to anyone. Thank you Lindsay VW!
Bob Derby was a complete professional. Would recommend to friends and family. Great buying experience.
Now, before anyone purchases a Volkswagen elsewhere, come see this trio of fine gentlemen. I promise, as long as you are of sound mind and body, you will have a great VW experience and a great VW dealer for life.......First and foremost, Joshua Jay (JJ) must be one of the most professional, personable, and easy persons to do auto sales business with. Next in line, but a close second, the Sales Manager Clint, and of course F&I guy Joshua. All 3 of these gentlemen thoroughly know their product, and better yet, know how to unconditionally serve their customer. From start to finish the experience was top shelf. All the participating (in our transaction) staff at Lindsay VW were willing to earn another customer even 15 minuets before closing this past Saturday night. They were there there to happily serve others, not themselves. It was way past 8:00pm (2 hrs after closing on Saturday night) when JJ walked us through the vehicle he did not leave a single stone unturned. Every detail was elaborately covered, every question, no matter what, was thoroughly answered with patience. And then a hiccup occurred....the sunroof. It refused to cooperate. JJ's determination saw us through a brief (user error) issue without skipping a beat, or pointing fingers. Cool, calm, and collected he delivered us our 7th German engineered automobile. We cannot wait to enjoy this winter in our new Golf Alltrack! Thank you to Clint, JJ, & Joshua. I appreciate you and the others-centered service you provide. Now, reread the first paragraph and without hesitation, go see these fine gentlemen for a new Volkswagen. You will be pleasantly surprised.******UPDATE***We did it again!Finding ourselves in want of a long distance travel car, that was highly economical to own, we new exactly where to go! Bottom line, we purchased another VW from J.J. (Joshua) at Lindsay Volkswagen in Sterling, Virginia. J.J. Was very quick in sourcing exactly what I wanted, very responsive, hand highly respectful of our time. A few days after the sale, I had a couple questions and he immediately offers to physically walk us through the vehicle. Top-Shelf Service in my book!Trust in the professionalism of J.J., and Lindsay Volkswagen, and they will not steer you wrong.
We were looking to replace one of our vehicles and had the VW Atlas on our short list of options. When it came to decision time, we did not hesitate to return to Lindsay and spoke with Alfonso (again). We got our Jetta and Passat from Lindsay, and Alfonso was our guy! He's such a pleasure to work with, very personable, no pressure, pretty straightforward, and goes out of his way to make you feel like a valued customer. Buying experience was great!
In 2016 my wife and I looked at a new Touareg and elected not to purchase one at that time. Alfonso Monteverde did take our name and notified us when a gently used one became available early March 2019. The purchase was completed easily and Alfonso and Lindsay VW went out of their way to make sure that we were satisfied with the purchase. I recommend Lindsay VW as a dealership with a large choice of new and used cars and I recommend Alfonso Monteverde as a salesperson.
In 2016 my wife and I looked at a new Touareg and elected not to purchase one at that time. Alfonso Monteverde did take our name and notified us when a gently used one became available early March 2019.The purchase was completed easily and Alfonso and Lindsay VW went out of their way to make sure that we were satisfied with the purchase. I recommend Lindsay VW as a dealership with a large choice of new and used cars and I recommend Alfonso Monteverde as a salesperson.
Came here from Maine to purchase a passat TDI. The vehicle I put a down payment on had a scuff on the bumper that wasn't shown in the photos. They replaced the bumper on the spot, no questions asked. Tom Whiley was our point of contact and he was great
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